Terms & Conditions.

Terms & conditions of travel for our clients :

Conditions of carriage for our clients & their baggage between pre- determined destinations whereby Amalfi Coast Airport Shuttle / Airport Van is the carrier.
 

Definitions :
Carrier, we, our, us- ACAS / Airport Van.
Client , you , your - the passenger actually using the carriers service
Baggage - meaning your personal property to be transferred inside the carriers vehicle or handled by the carriers employees.
Vehicle - referring to the mode of transport supplied directly or indirectly by the carrier.

Terms & conditions disclaimer :
All clients must abide by the terms & conditions of the carrier.
Failure to do so will render the clients rights to compensation , refunds , alternative or replacement services invalid ,null & void.
These terms & conditions must be read & agreed upon before the client purchases the carriers service.

All clients using the carriers service must be in possession of a confirmation print out of their internet reservation. In the event that the client does not have a confirmation print out, the carrier reserves the right to refuse travel or alternatively demand payment of full fare ,at the rates advertised on the carriers own website , before allowing use of the carriers service.

The carrier reserves the right to alter & modify their terms & conditions of travel at any time.

Booking procedure :
The carriers service can only be used by pre- reservation .The carrier is bound by the Italian transport law, which states that the carrier must be in possession of a clear manifest stating clearly the names & destinations of the carriers clients.
The reservation itself will only be accepted if the request is compatible with the booking restrictions imposed by the carrier.
The client is responsible for ensuring that all information provided at the time of reservation is correct & valid.

A reservation request should not be considered as being accepted or confirmed until the client has received a confirmation e mail from the carrier.

Booking restrictions :
The service provided by the carrier is available to the client providing that the following conditions & restrictions are met & adhered to ;

- For clients using Napoli Airport Capodichino:

The arrivals service is available 7.00/23.00 daily on a year round basis .
The departure pick up service is available between 7.00/23.00 daily on a year round basis.

The carrier can only pick up & drop off inside the Amalfi Coast (Amalfi-Ravello-Maiori-Miniori-Praiano-Positano) boundaries ie hotels or residential addresses.

Booking amendments / refunds & cancellations :

In order to obtain a full refund all cancellations must be made 48 hrs in advance of transfer pick up / arrival time.
All complaints requesting refund / compensation must be written ,either e mail or postal & sent to the carrier.
These will be investigated and a decision will be taken within 30 days of the reception of the complaint.
Until the complaint has been fully investigated the carrier will accept no liability.

All amendments will be carried out free of charge but must also be made at least 48 hrs in advance of transfer pick up / arrival time.
The carrier will do its utmost to accommodate the clients amended request however the carrier reserves the right to refuse any amendment.

Online payment :
All purchases of the service provided by the carrier must be pre paid via the internet by Visa / Mastercard payment.

In the event that a credit card cannot be charged the carrier reserves the right to :

- Refuse to accept the reservation
- request an alternative credit card number
- request that the client pays cash directly to the driver.

Fares :
The cost of transfer is 25.00 euros per person each way.
Children aged 3 & under will be transported free of charge provided that they are held in the arms of the parent / guardian.

Currency :

The local currency of euros is used by the carrier .
Wherever possible the carrier will attempt to display the clients local currency equivalent.
The carrier takes no responsability for fluctuations in the clients local currency value against the euro.
All payments / refunds / amendment fees / excess baggage fares will be charged in euros.

Privacy Policy :
Any information provided by you through this website is provided to ACAS ("us"), which administers this website. Your privacy is important to us and we will not disclose information about you to any other person or organisation without your consent unless there is an emergency situation that requires it or we are legally required to do so. We will use the personal information you give us as a research tool to develop the content of this website, to develop our understanding of our visitors and to determine how best to serve them. Such addresses are not used for any other purpose and are not shared with outside parties unless you consent to us doing so. We will use return e-mail addresses to answer the emails we receive.
Many thanks and a safe journey.

Arrivals procedure :
The client must follow the arrivals procedure of the carrier .The arrivals procedure is always clearly stated within the reservation confirmation sent by the carrier to the client.

Upon arrival the client must call the phone number +39 334 6620218.
The client will then be directed to a pre - determined meeting point where they will meet the carrier.
The dispatcher of the carrier will determine when the vehicle may leave the airport & in which order the clients will be dropped off at their destination.

Late arrivals :
The carrier will wait up to one hour after the scheduled arrival time of the carrier.
After this time the carrier will attempt to transfer the late arrival client but undertakes no responsibility if this is not possible.
The carrier is not liable for any additional costs that a late arrival may cause the client.

Departure procedure :
Clients using the carriers service to return to the airport must adhere to the pick up time provided in the reservation confirmation sent by the carrier.
In the event that the client does not adhere to the pick up time the carrier will wait for a maximum of ten minutes before departing from the clients address.
At no time is the carrier responsible for any client that misses a flight / train / meeting / rendezvous / connection.

Strikes & demonstrations :

The carrier is not responsible for any delays , missed flights , connections and additional costs to the client incurred by strikes , industrial action & demonstrations, acts of war and / or terrorism that may take place both in Italy & throughout the world .
During these times the carrier reserves the right to alter reservation confirmation pick up times as they may deem appropriate.

On board safety :
All clients are required to respect local laws & regulations..
In accordance with French traffic law all clients must therefore wear seatbelts at all times whilst aboard the carriers vehicle.
The carrier / driver reserves the right to refuse any clients that may be deemed unfit or unsuitable to travel.
Any client asked to leave the carriers vehicle at the drivers request or refused boarding of the carriers vehicle will not be able to claim any refund & the carrier will not be liable for any additional costs incurred by the client.

Child seats :
The carrier does not provide child seats .
Clients that bring their own child seats must take full responsibility for the fitting of the seat & the subsequent safety of the child therein.
Clients that use child seats will be charged the full adult fare.

Luggage :
The client may take one medium / regular sized piece of “hold “ luggage & one item of hand luggage free of charge.
The carrier / driver reserves the right to demand a supplement payment for any additional items.
In the event the there is insufficient space to take any additional items the carrier reserves the right to refuse the client from travelling.
A full tarif for additional items may be obtained from the carrier.

Lost / Damaged Property :
The carrier is not responsible for any loss of or damage to clients property which may occur during transit , loading or unloading. Any items of lost property found aboard the carriers vehicle must be collected by the client from the carriers headquarters.Items not collected within 2 months of reception will be deposed of.

Animals :
The carrier reserves the right to class all animals as additional items.
In the event the there is insufficient space to take any additional items the carrier reserves the right to refuse the client from travelling.
A full tarif for additional items may be obtained from the carrier .
Large animals must be caged & placed in the rear of the vehicle.

Vehicles :
In extreme circumstances the carrier reserves the right to replace its regular vehicles with alternative means of transport ; taxis , cars , alternative minivan operators , which may or may not display the carriers livery.

Smoking :
Clients are informed that all vehicles supplied by the carrier are non- smoking.

The Carrier address & Contact :
Amalfi Coast Airport Shuttle / Airport Van.
Via Scala,14 – 84010
Ravello – Amalfi Coast.
Salerno - Italy.
Local Telephone number : +39 334 6620218
Email address : res@amalficoastairportshuttle.com